Gas Grills Fire Logs and Fireplaces

Fine's Gas Company Info:
All purchasing transactions take place over a secure connection. We use 128 bit certificate encryption. It is encrypted with the highest standards and latest technologies possible. As for personal information, we will not give any information you confide in us to any other companies without first receiving consent from you. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us toll free at 1-877-615-1151.

Item Info and Pricing:
Fine's Gas reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered off of the internet before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, Fine's Gas will not refund the difference to the customer. Internet prices are not valid to in store customers.

Shipping:
All shipments, unless specifically denoted, are curb-side shipments. In home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.

Fine's Gas does not charge shipping on items with a free shipping icon next to them on our website.

We use UPS & FedEx for smaller items, and larger items go freight. We reserve the right to choose which freight lines carries your shipment. We do not, however, control the shipping companies (freight, UPS or FedEx). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Basically we only know what they tell us from that point on. We wish we had more direct control over shipments, but that is not how shipping companies work.

If, upon inspection of a shipment, the product itself is visibly damaged, Call us while the driver is still there! Please open the package upon receipt, before the driver leaves if possible, and inspect for damages. If you discover damage upon opening the box, call us right away! This way, we have proof that the item was damaged by the shipping company and not by the customer. Doing this things will expedite receipt of a replacement product on your end, and reimbursement from the shipping company on our end. If you live in a large metropolitan area, difficulty in shipping may increase shipping prices. We will notify you before any additional charges are made if this is the case. If you do not inspect your shipment for damages right away, we cannot be held responsible for the damages later.

Procedure for Receiving a Freight Shipment

Count the pieces received against the driver's delivery receipt. Count packages or cartons, not pallets or skids. If over or short, note it on both your copy and the freight company copy of the delivery receipt.

Note also any obvious damage at the time of delivery (i.e. box corners crushed, tears, rips, marks, etc.)

Be specific - identify or describe the missing/damaged item's).

Before you sign the bill - no matter if it the box's look good or not you need to write "May have concealed damage." If you do not write this disclaimer on the bill, you are responsible for any damage not noted at time of delivery. If there is visible damage of the carton or packaging, you need to open the package and inspect further before signing the delivery receipt. If you suspect internal damage, open immediately! If the driver or agent does not want to allow this, sign the bill "received subject to further inspection". Conduct this further inspection at once and if concealed damage is discovered, it must be reported to the carrier within 15 days.

Have driver sign also noting any shortage or damage.

Notify us as soon as possible regarding any damage/shortage so that we may assist you with investigating and/or filing a claim.

Keep any damaged goods and their packaging materials for later inspection.

Even if no damaged is suspected, open the carton within 24 hours and make a thorough inspection.

Our in-stock orders will probably take about 7-14 business days to reach a customer. Any custom orders will take approximately 4-6 weeks. We ship to continental U.S. locations only.